Refund policy

Refund Policy

We want you to feel confident ordering from WifeGrab. If there is a problem with your order, please contact us and we’ll do our best to make it right.

Cancellations
Orders may be cancelled for a full refund if they have not yet entered fulfillment or shipped. Once an order has been processed for shipment, cancellation may no longer be possible.

Returns
If your item arrives damaged, defective, or significantly different from what was ordered, please contact us within 7 days of delivery with your order number and clear photos or videos of the issue.

Approved returns must be sent back in their original condition and packaging unless otherwise instructed.

Change-of-Mind Returns
Because WifeGrab is a seasonal costume product, change-of-mind returns are only accepted if the item is unused, unworn, and in its original packaging. Return requests must be made within 7 days of delivery.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Refund Processing
Once a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank, card provider, PayPal, or other payment processor.

Shipping Charges
Original shipping charges are generally non-refundable unless the order arrived damaged, incorrect, or there was an error on our part.

Halloween / Seasonal Timing
Shipping or delivery delays caused by the carrier, weather, customs, incorrect addresses, or other circumstances outside our control do not automatically qualify for a refund.

However, if we are unable to ship your order within the timeframe stated in our shipping policy, you may contact us to request cancellation and a refund before shipment.

Contact Us
For cancellation, return, or refund requests, please contact our customer support with your order number and the email address used at checkout.